Setting the Correct Temperature for Your Hot Water Heater

Correct Temperature for Your Water Heater

If you move into a new home, apartment, or office the last thing on your mind is checking and/or adjusting the temperature of the hot water heater. This is not a priority; however, it should be since your water heater accounts for almost 20% of your home’s energy bill. Having a water heater set too high can increase your monthly bill, setting it too low can put you and your family at risk for bacteria growth. The EPA recommends a temperature of 120 degrees. This temperature is recommended for 3 reasons:

  1. It is not hot enough for scalding.
  2. This temperature will keep bacteria and diseases at bay.
  3. 120 degrees will provide enough hot water to the average American family, while being relatively energy efficient.

The recommended temperature set by the EPA may not be the best for you and your family, so we have listed a few factors that can affect how hot or cold you may need to set your water heater.

Factors That Will Affect How You Set Your Hot Water Heater’s Temperature

Your plumbing systems (PVC, PEX or Copper) will not have any bearing on the temperature you choose. Nor will the type of water heater you have (Electric, Gas or Tankless Water Heaters). Rather the variables that will affect how you determine water temperature are based more on personal factors.

  • Do you have a dishwasher that does not have a pre-heat cycle? If so, you will want to set your water heater temperature to 140 degrees.
  • Are you caring for small children or elderly parents? If so, you will want to keep the temperature at 120 degrees. A water heater set to 140 degrees can scald a child in five seconds and one set at 150 degrees can give a child 3rd degree burns in just two seconds.
  • Does anyone in your home have respiratory issues or are immune-deficient? Is so you will want to keep the hot water heater set to 140 degrees.
  • Do you live alone? If you are looking to be more economical and save money we recommend setting your hot water heater to 120 degrees. Every 10 degrees you lower your hot water heater thermometer decreases your energy bill by 3 to 5 percent.

Still unsure how hot you should set your water heater? We recommend setting it to 120 degrees and slowly increase the temperature until you find a temperature you are satisfied with.

What’s the Current Temperature?

You can find the current temperature setting on a standard electric water heater by removing the top and bottom panels located on the front of your water heater. Prior to removing these panels, we recommend shutting off the power to the water heater so you don’t shock yourself. If you don’t want to mess with the water heater you can get a reading from a faucet. Turn on the hot water tap and let it run for a few minutes prior to taking a temperature reading. Either of these methods will provide you with your current hot water temperature.

Professional Plumbing Services

If you do not feel comfortable in checking or making adjustments to your hot water heater thermometer contact Metro-Rooter today. We specialize in water heater replacement and repairs. Since 1978 Metro-Rooter has been helping residential and commercial customers with all of their plumbing needs. As one of the largest and most trusted plumbers in Jacksonville we have the resources and the equipment to handle any job large or small.

If you feel your hot water heater is not working properly or need us to trouble-shoot an issue, contact us today at (904) 695-1911.

Sewer Line Problems

As Americans we take many of our modern conveniences for granted. Our “invisible systems” throughout our homes make our lives easy, convenient and sanitary in many cases. This includes buried cables and our sewer lines. We flush a toilet or take a shower and the waste water goes down the sewer line to your municipalities sewer, or your properties septic system. These are a few conveniences we tend not to think about until a problem arises. In this blog we will address some of the more common causes of a sewer line problem, and some warning signs that will alert you to a potential issue.

Common Sewer Line Issues

There are several reasons you may be experiencing sewer line problems, below are some of the more common.

  • Corrosion of the pipe due to age
  • Fractures in the sewer line due to shifting soil
  • Plant or tree roots causing damage to the sewer line
  • Disposing of fats, oils, or any other drain clogging items down your sink or toilets.

Unfortunately, due to your sewer lines location (below ground) you cannot observe the damage that may have occurred, so it is important to be familiar with common warning signs and addressing them promptly.

Sewer Line – Warning Signs

Gurgling Noises

When flushing a toilet are you hearing a gurgling or percolating noise? When running an appliance, you may hear a strange noise coming from your toilet. Don’t just assume the noise is due to your home’s age, it could be a sign there is trouble brewing down below.

Spike in Your Water Bill

Have you noticed your water bill has increased significantly compared to your previous months bill, even though your water habits have not changed? It may be a sign that you have a significant leak in your home or yard. In this instance it is probably not your sewer line, rather a leak in your main water line.

Water Draining Slowly

All of us have dealt with a small clog. For example, your sink or shower/tub drain may be draining slowly, you address the issue and find out there is no evidence of a clog or buildup in the pipe. Yet the drain continues to be clogged. All drains in your home are connected to the main sewer line, so mysterious clogs could be a sign of a sewer line issue.

Several Clogs at Once

Are you noticing that your drainage problem is affecting your toilet, sink and tub? If you have a typical clog in your bathtub’s drain, that should not affect your toilet or sinks ability to drain properly.  However, if your bathtub is not draining and your toilet isn’t flushing at the same time, the water is probably being held back by a system wide issue versus a clog.

Toilet Backups

This is the last thing you want to happen, especially after using the restroom. If you find yourself in this situation, and it is not due to an overabundance of toilet paper or a septic system, this could be an indication of a faulty backwater valve that’s not doing the job of keeping the city’s sewer water out of your home.

Green Patches of Grass In Your Yard

Living in Florida we understand how hot it can get and how our grass has a tendency to burn or dry out during the summer months. If you have sections of your grass that are pristine in color, there is a good chance you have either a main water line leak or a sewer line leak. Either way it needs to be addressed immediately.

Smelly Yard

If you are experiencing a strong sewer like odor coming from your yard, this problem has problem been festering for some time. This is usually a sign of a major sewer line rupture. You will want to keep children and pets away from this area and contact a plumber ASAP.

Professional Sewer Repair Specialists

Your home is your largest investment. Never wait or ignore issues that you know do not add up. This can be extremely costly and can be a health hazard. If you are experiencing sewer line related issues, lack of water pressure, or any plumbing or septic related issues contact Metro-Rooter today. We specialize in residential and commercial plumbing emergencies. Contact us today at (904) 695-1911 and have one of our highly qualified plumbers assist you with your plumbing problem.

When Should You Repair or Replace Your Hot Water Heater?

Have you ever gotten up in the morning ready to start your day and rather than being able to take a nice warm shower, you figure out real quick you are going to have to shower in icy water? Or you may have found a nice puddle of water in your garage. If you have ever experienced any of these situations, not only can it be extremely frustrating but your very next thought is “how much will this cost me?” You now have to decide should I call someone to repair my water heater or just bite the bullet and have it replaced?  Below are several factors that will help you make an informed decision prior to calling a licensed plumber in Jacksonville FL that you can trust.

Common Water Heater Problems:

1. No Hot Water
2. Insufficient Hot Water
3. Leaking Water Storage Tank
4. Rust Colored Water
5. Low Water Pressure
6. Leaking Pipe Connection

If you are looking to troubleshoot the water heater yourself, please make sure you take the proper safety precautions by turning off the circuit breaker or fuse powering the water heater.Now let’s review each common problem and the potential reasons for experiencing each.

  1. No Hot Water– if you are experiencing no hot water there are a few potential reasons this could be occurring:
    a. Lack of power to heating elements due to tripped circuit breaker or blown fuse handling water heater circuit
    b. Defective electric thermostat
    c. Defective upper electric heating element
  2. Insufficient Hot Water– the water is luke warm or does not stay hot for long periods of time could indicate the following:
    a. Water heater may be undersized for your home.
    b. Crossed connections for cold and hot water due to faulty plumbing installation.
    c. Faulty electric lower or upper heating element or high or low heating element thermostat. (A constant supply of lukewarm water during a shower is indicative of a defective upper heating element. Short duration hot water supply during a shower is indicative of a defective lower heating element).
  3. Leaking Water Storage Tank– if you notice water coming out of the tank, puddling in your garage, below are the most common reasons:
    a. Corrosion of the tank
    b. Leak from plumbing connection
    c. Loose heating element bolts or faulty gasket
    d. Defective Temperature & Pressure Valve (T&P) Valve
  4. Rust Colored Waterwater having a rust color is due to:
    a. Corrosion within glass lined tank.
    b. Sacrificial Anode Rod is failing (this can also cause a rotten odor smell in your tank)
  5. Water Pressure Low – this could occur due to the following reasons:
    a. Water Heater Dip Tube went bad, causing white or gray sediment to build up in faucet strainers
    b. Hard Water Build Up

As with all water heaters, they will eventually break or need to be replaced. Most hot water heaters have a life span of about 10-12 years. If your water heater is only a few years old, repair will probably be the best option.

If the tank is over ten years old and it is leaking, a new water tank is more than likely in your future. Over time, water minerals react with steel, corroding the tank. Once a water heater tank springs a leak, it has to be replaced. If you have to purchase a new water heater, the newer tanks are twenty percent more efficient, thus saving you money over the life of the water heater. New glass liners also make water heaters less prone to corrosion.

If you are in the market for a tank less water heater, heat pump, or solar water heater, these options are more costly upfront, but they offer a longer lifespan of up to thirty years. You may also qualify for a tax incentive with your investment.

Water Heater Contractor

If you are having a problem with your water heater or are in need or a replacement call our Jacksonville Plumbers today. At Metro-Rooter our professional plumbers will assess your hot water heater and provide you with the most cost effective and honest solution to your problem. Call us today for all of your hot water heater problems (904) 695-1911.

What To Consider When Calling An Emergency Plumber

They say that water is essential for life. The statement holds true, only if you do not have a broken pipes, faulty toilets or clogged drains in your home, because these circumstances leads to water accumulation, hefty water bills, mold, seeping walls, damage to your property and a wide range of other nuisances.

When to Call an Emergency Plumber?

Most homeowners have a habit of dialing up plumbers for the smallest of problems, which is good because it is a good maintenance measure and can help uncover larger problems. However, ideally, you should call emergency plumbers only if you’re facing one or more of the following problems:

Busted Pipes

Depending on the type and quality of piping used in your home, you could be looking at major damages in the event of a burst. Fixing a broken pipe requires industry specific knowledge and expertise. Instead of using adhesives and a DIY guide, it’s best to let the professionals deal with it, especially if it is in an attic, behind your drywall or underneath a slab.

Frozen Pipes

Since we live in Jacksonville this is not really a problem we deal with too often, however we have an occasional freeze that can cause damage to your pipes. In the event your pipes freeze that will lead to water blockages and dry faucets. Emergency plumbers know how to unfreeze pipes, restore the flow of water and properly insulate your pipes to prevent further freezing.

Clogged Drains

If your drain starts to back up, it restricts the flow of water and leads to an overflowing sink; it can become a major problem. While there are several guides and instructions on how to unclog drains on your own, it is best to call a licensed plumber. They have the proper tools and skills for such a job.

Overflowing Toilets

The operation of toilets has always been confusing to most homeowners. An overflowing toilet is not a pleasant sight either. The problem may be a simple blocked drain or even a major toilet or drainage pipe issue. If you are on a septic system you could be in need of a septic tank pump out. Regardless of the reason it is always best to have a Jacksonville plumber inspect and fix the problem.

Things to do before Calling in Help

Even if you have some knowledge of plumbing, you will still need professional help at one point or another. After all, not all jobs are easy and safe. Before calling an emergency plumber, here are a few things you need to do:

Plan Properly

Most plumbers charge a high fee for a single repair. However, if the plumbing system needs multiple repairs, your plumber may be willing to negotiate a lower price. Identify all items that need repair and prepare a checklist of things to be done before calling your plumber.

Consider the Importance

While leaky pipes and clogged drains require plumbing assistance, not all tasks need their help. For instance, if your toilet is running, it could be as simple as replacing the existing flapper. Ask yourself whether the task is important, do you have the expertise to do it, and does it require the service of a professional plumber?

Think of the Cleanup

Plumbing is extensive work and often leaves your home dirty. Before calling in a plumber, consider the consequences: can you identify the problem? Do you have the materials to fix the problem? Do you have the time and expertise to fix the problem? Can you potentially make the problem worse? Are you willing to clean up the mess?

What to Ask Your Emergency Plumber

When hiring an emergency plumber, you cannot leave anything up to chance. To get the most out of your plumbing experience and to ensure quality and reliability, here are a few questions you should ask your Jacksonville plumber before hiring them for the job:

  • Are you licensed and bonded?
  • What is the total cost?
  • Is the rate flat or on an hourly basis?
  • When would you like to be paid?
  • Who will carry out the work?
  • Who will clean up the mess?
  • What will happen if you break something? Who will pay for that?
  • Are you insured?

To learn more about our emergency plumbing services, call Metro-Rooter today at (904) 695-1911!

How To Qualify A Jacksonville Plumbing Contractor

As many of us have experienced, when plumbing problems occur not only are they frustrating but they can be extremely costly. As homeowners when we encounter an emergency plumbing situation our default response is to call a plumber in Jacksonville and find out if they can get to the emergency immediately- no other questions asked. It is important to address the problem quickly, but more importantly is to find a qualified plumbing contractor.

Below are several questions to ask your Plumbing Contractor prior to hiring them:

1. Are you licensed? This is extremely important because the license helps ensure they have the experience and expertise needed to fix your problem right the first time. You can look up a plumbers license information by visiting the Florida Department of Business & Professional Regulations.
2. Are you insured and do you carry worker’s comp? In addition to the plumber’s license they should also be insured in the event any damage occurs while they are working. Also worker’s comp insurance protects you and the plumber from any onsite injuries that may occur.
3. How many years have you been in business? This is important because if they have been in business for many years, that means they have the expertise and experience to fix your problem. It also means they implement good business practices, which is why they have been in business so long.
4. Are you bonded? If you have a plumbing job over $500 this will protect you in the event the terms of the contract are not met by the plumber. You will want to make sure the bond covers the entire job or the cost to redo the job.
5. Do you have references? If the company is reputable they will be able to provide you with many references of happy customers to verify or vouch for their expertise and quality workmanship.
6. Have you worked on this type of problem before? Don’t be shy to ask this question, because it will help you gauge their expertise and whether or not they have tackled a problem like this before.
7. What caused this problem? This can help you in getting a better understanding of something you may have done, or educate you symptoms to look for in the future.
8. Do you charge an hourly or fixed rate for your service call? This is where the pricing can differ significantly. A fixed rate plumber will give you a flat rate fee and they use their expertise to gauge the amount of time it will take to complete the job. An hourly rate plumber will charge you a rate per hour and at times could prolong a job to charge you more money.
9. Do you warranty or provide guarantees on your work? Most plumbers will provide a warranty or guarantee a job, however if they find another issue that they make the homeowner aware of, and the homeowner does not act on that issue that guarantee may no longer be valid. If they are making you aware of another issue, they typically know that it will fail soon.

Choose The right Plumber

Choosing the best Plumbing Contractor in Jacksonville FL for your specific needs can be as easy as asking the right questions. Also never make a decision on a plumber just because they have the lowest rate, often times they are probably not the right plumbing company for you. Some plumbers may offer low hourly rates, and in turn charge additional equipment fees, travel fees and prolong the job so they can charge you more, in turn being more expensive than other quotes. When evaluating quotes make sure you are comparing apples to apples. Just remember reputation, years in business and the proper licensing and coverage will always be the best option to protect your home, business and your wallet.

Is Your Water Heater Tripping The Reset Button?

Most of us never think about our water heaters until there is a problem. There are many issues that can arise with a water heater, we will focus on the issues related to the reset button continuously tripping. There are a few problems that may arise causing your water heater to overheat. If this happens your water heaters emergency cut off (ECO) will kick in and shut off the appliance. To reset your water heater, you will need to press the red reset button located on the ECO, typically found on the thermostat on top.

If this continuously occurs, you will need to contact a Jacksonville plumber to inspect your water heater. The constant tripping is a good sign the water in the tank is extremely hot. This is typically caused by a faulty component. The problem will not fix itself and you will need a professional to come in to find out the issue and replace the faulty part. Below are some common causes for your water heaters constant tripping.

Bad Thermostat

Your water heater has two heating elements. One at the top and one at the bottom of the tank. The thermostats control the heating elements that heat up the water in the tank. When the water reaches the desired temperature, the thermostat should turn off the heating element. However, when if one or both of the thermostats goes bad the heating element will remain on, constantly heating the water in the tank eventually tripping the ECO.

Bad Heating Element

Nothing lasts forever, that includes your water heaters heating elements. Often times the heating elements will just stopping working. However, there are instances where an electrical short in the heating element can cause it to receive power. When this occurs even if the thermostat tries to shut is down when the water reaches the desired temperature, it won’t. In turn producing extremely hot water that will eventually trip your ECO.


ECO’s are also susceptible to failure. They can fail due to constant tripping or just overall wear and tear with age. If the ECO fails you will need to get it replaced.

Faulty Wiring

There are instances where your thermostat, ECO and heating elements are all working properly but a loose wire within the tank is causing the issue. This can be dangerous due to the potential for a fire hazard. If you suspect you have faulty wiring, contact a professional plumber to inspect your water heater.

Why Choose Metro-Rooter?

Regardless of the issue constant tripping of your water heater’s ECO needs to be inspected and fixed. If you are having issues with your water heater contact Metro-Rooter today and schedule an appointment with one of our highly qualified technicians.

Whether you need your water heater replaced or repaired Metro-Rooter is one of the most trusted names in Jacksonville. We have been serving Jacksonville residents and businesses for over 30 years. If you have a water heater issue call us today (904) 695-1911.

My Toilet Gurgles When My Bathtub Is Draining

Like most of us, we don’t think about our plumbing until we have a problem. Once a problem is identified then that is all we think about until the issue is resolved.

A fairly common problem can be a toilet gurgling or bubbling when your tub or shower is draining. We will identify the reason this is occurring and what can be done to fix the problem.

What Causes A Bubbling Toilet?

Florida Code Chapter 9 requires wet venting for drainage pipes. This is done to vent sewer gases to be expelled outside the home and to prevent pressure from building up in the pipes. When you have drains on the same vent pipe a blockage can occur. If this happens air may enter and exit from one fixture when another is in use causing your toilet to gurgle. This will also cause your other fixtures to drain slowly if a blockage is present in a wet vented configuration.

Fixing A Bubbling Toilet

Any clog that has occurred in your pipes should be fixed ASAP. Most clogs are relatively minor; however severe clogs can cause significant issues if not addressed quickly. The clog causing air bubbles in the toilet may be minor or quite severe. Below are some tips to address a bubbling toilet.

Clean the Drain

With any plumbing problem always start with the easiest and most common reasons and then work backwards. If you have a bubbling toilet the most common reason for this to occur is due to a blockage in the drainage pipe. First remove the tub strainer and take out any hair, soap scum or anything else that may be blocking the drain. Once you have done this take a plumbing snake and insert it a few feet down into the drain pipe to make sure you removed all of the obstruction. Then plug the tub and fill it up a few inches with water. Then unplug it and see if your toilet continues to bubble. If it doesn’t you fixed the issue, if it continues to gurgle then the blockage is further down in the drainage pipe.

Vent May Be Blocked

If the problem still persists after cleaning the drainage pipe then you will need to move on to the vent stack on your roof. Many times dirt, leaves, debris can build up over time blocking the vent.

Remove what you can, then try spraying water down the vent to flush the debris. When flushing, if the vent overflows you will need to use a plumbing snake to remove the blockage. One recommendation is once the vent is cleared place some type of protective screen to block any debris from making its way back into the vent.

Jacksonville Plumber

We understand plumbing emergencies can be frustrating. If you try these helpful tips and the problem persists you will want to contact Metro-Rooter for plumbing help. We have been in business for over 30 years and are one of the largest plumbing companies in Jacksonville. Our plumbers are highly trained and qualified to handle any plumbing emergency. Call us today (904) 695-1911 for all of your plumbing and septic needs.

Common Plumbing Emergencies

Plumbing Emergencies

All of us at one time or another will experience a plumbing emergency. Whether it is a water leak in a home, or a broken water line in a business emergency plumbing situations will arise. Unfortunately these emergencies can happen when you least expect it. At Metro-Rooter we specialize in Jacksonville emergency plumbing services. Below we have listed some of the more common ones we deal with on a regular basis.

Typical Plumbing Emergency Problems We Address

  • Clogged kitchen & bathroom sinks:This isn’t necessarily an emergency, however it can definitely cause problems to your daily routine. Whether you are doing the dishes in your kitchen or washing your hands in your bathroom, a slow draining sink can put a damper on your day. There are some common DIY tips to unclogging your drains.
  • Backed-up toilets:There is nothing worse than a clogged toilet, especially after going #2. A toilet that refuses to flush can be a number or things from a simple clog to a septic tank that needs pumping. Regardless of the reason you will want to address it as soon as possible as a clogged toilet can lead to leaks, causing structural damage, as well as being a health hazard.
  • Clogged drains in your shower and tub:Most of us have experienced taking a shower and rather than the water draining it is rising above your ankles. The culprit for this common plumbing emergency is a build-up of soap scum hair.
  • Dripping faucets and toilets:Though some people tend to ignore slow drips or a running toilet, this common emergency will put a dent in your wallet. Over time a running faucet or toilet can waste over 10,000 gallons of water annually. Addressing a leaky faucet or toilet should be a priority.
  • Water heater leaks:Water heaters should never leak water. If you identify a leak in the valve a simple replacement valve can be installed. However in the vent water is leaking from a tank that is rusted, you will need a new water heater installed. A leaking water heater can cause significant damage to your home. If your water heater is leaking, contact Metro-Rooter today for all your water heater needs.
  • Old washing machine hoses:None of us can live without our washing machines, however if you have an old hose that is leaking water you will want to get that replaced ASAP. A small crack in the hose can cause a steady stream of water to flow onto your floor.
  • Cracked or Broken water lines:Living in Jacksonville we have lots of oak trees. Depending on the location of your pipes, over time tree roots can cause breaks to your water lines. If you notice wet spots in your yard, green patches of grass that looks out of the norm or low water pressure, you will want to call an emergency plumber right away.
  • Septic Tank backup:According to the City of Jacksonville there are over 92,000 septic tanks in Duval County. If you are on a septic system you understand the signs when you may have a problem. They consist of clogged drains, backed up toilets, strong sewage smell or a saturated yard. If you are experiencing any of these issues you will want to contact Metro-Rooter. We are a licensed septic tank company in Jacksonville.

Jacksonville Emergency Plumber

If you are experiencing any plumbing emergency from a broken pipe, slab leak, broken water heater, clogged drains, running toilet or septic tank repair you will want to contact the plumbing experts at Metro-Rooter. We specialize in all emergencies related to your plumbing and/or septic systems. We are available 24/7, contact us today if you are in need of emergency plumbing service (904) 695-1911.

Fixing A Running Toilet

Fixing a Running Toilet

All of us should do our part to conserve water. One of the biggest contributors of water waste is a running toilet. Many of us tend to ignore a running toilet until we receive the water bill. Ignoring a running toilet can waste more than 10,000 gallons of water annually. It will also put a dent in your wallet.

There are several factors that could be causing a toilet to run. Below are the most common reason for a running toilet and ways to fix them:

The Flapper

The flapper is usually the most common reason for a running toilet. After flushing the toilet, if you notice water that continues to run the flapper is more than likely the culprit. If this occurs, lift the lid off of the toilet, and push down on the flapper. This will close the flapper. If the problem persists check the following:

  • Is the chain catching itself to the flapper? If so shorten it.
  • Has the hinge of the flapper come loose? If so reattach it.
  • Does the flapper align with the opening? If not adjust it.
  • Is the flapper seal worn? You may need to replace it.

If you have to replace the flapper first turn off the water valve to the toilet. Next flush the toilet to empty the excess water from the tank. Remove the flapper by detaching it from from the chain, and pop it from the hinges.

Make sure you purchase the correct flapper to replace the old one. To install the new flapper follow the above process in reverse. Once completed, turn the water back on and test the flapper by flushing the toilet and make adjustments to the chain length as needed.

The Valve and Float

Though the flapper is the most common culprit for causing a toilet to continuously run, the valve and float might also be a contributor. Below are some troubleshooting tips:

  • Does the float seem to be low? Try pulling it up with your hand. If this does the job and stops the flow of water, manually adjust the float level. Adjust it around one inch from the very top of the overflow tube.
  • Does the float ball have a hole? If so it may be waterlogged and causing the water to overflow, even if everything else is functioning correctly. You will want to replace the float ball by.
  • Does pulling up on the float ball do nothing to stop the water from running? If this occurs you may be in need of a new refill valve assembly. We recommend you turn off the water valve to the toilet and contact a Jacksonville Plumber. 

Calling a Plumber in Jacksonville

We highly recommend calling a plumber for any toilet related issue. However in the event you attempt to do-it-yourself and still are unable to remedy the running water, contact Metro-Rooter today. One of our highly experienced plumbers will come out and address your running toilet. They will also be able to inspect your toilet and let you know if anything else is an area of concern and may need to be addressed.  Since 1978 Metro-Rooter has been helping homeowner and business owners with all of their plumbing and septic needs. Call us today if your toilet is in need of repair or any plumbing emergency (904) 695-1911.

Common Plumber Misconceptions

All of us have had to hire a plumber, whether it was a plumbing emergency, faucet installation, toilet installation or pipe leak. Regardless of the reason there are a lot of misconceptions about plumbers. Below are some of the more common stereotypes that plague or industry.

Common Plumbing Misconceptions

1.Plumbers are messy. At Metro Rooter this is absolutely false. Our Jacksonville plumbers go to pain staking lengths to make sure that before, during and after a plumbing job we keep your property in better condition we found it in. We pride ourselves in keeping our work areas clean and make sure we cleanup after ourselves once we complete the job.

2. Plumbers do not conduct themselves professionally. When you think of a plumber you may think of someone who is rude, sloppy and possibly smelly. Metro Rooter technicians are extremely professional; they wear professional uniforms and are polite and clean. We hire only the best in the industry which is why we have such a stellar reputation.

3. Plumbers are expensive and charge ridiculous overtime fees. Metro Rooter never charges overtime fees. Whether it is an emergency or a standard service call, our rates are the same.

4. Plumbers are just making up rates on the spot. At Metro Rooter our Jacksonville plumbers have years of experience and know how to evaluate each job and create an accurate estimate. We will always let you know what the problem is, our solution and the cost prior to starting the repair.

5. Plumbers do the job and stick the customer with an outrageous bill. We never overcharge and always keep every customer up to speed with any additional problems we may find. There are never any surprises.

6. Plumbers add on additional hidden fees. Metro Rooter always offers upfront pricing to every customer. Our plumbers are experienced and honest and will never overcharge you for labor or materials.

7. Plumbers charge by the hour and take their time to charge more. Metro Rooter does not charge by the hour. We offer a flat rate price, so whether it takes 30 minutes or 3 hours to complete a job the rate will not change.

8. Plumbers use industry terminology to confuse and charge the customer more. We always try and explain everything is the simplest terms to alleviate confusion.

9. Plumbers think they know it all. Our plumbers know how important communication is to every customer. We will communicate our findings and provide you with the best options available. We respect your input and will listen to make sure we address your problems thoroughly and professionally.

10. Plumbers are often times rude. At Metro Rooter we only hire the most professional plumbers. We treat every client with respect.

Jacksonville Plumber – Why Metro Rooter is Different

At Metro Rooter we understand that many customers have dealt with other plumbing companies that have made a negative impression on them. At Metro Rooter our top priority is your satisfaction. We pride ourselves in hiring only the best technicians in the industry. We understand that being an exceptional plumbing company is more than fixing a broken pipe, repairing a water heater or replacing a faucet. It is about not only being an expert in fixing plumbing problems, it is also about being courteous and respectful to every customer we come in contact with. If you are in need of Jacksonville plumbing services contact us today (904) 695-1911.