What our customers are saying…
Mike Jones made a service call yesterday at 2624 Pheasant Court West on behalf of Sam Folds Realty.
We admired his professionalism and skill. It appears that he solved all the pump problems (outside pump may need some fine tuning which he showed us how to do) and even went above and beyond to help prevent future problems on the inside pump.
Mike is personable and informative and we really appreciated his good service and dedication to resolving the problems.
» Cathy G and Anthony M.
I just wanted to say how pleased I was with our plumber today. Your employee who came out to service us this morning was Brad. I have never received such excellent customer service from a plumber before! He explained what he did to fix our problem very well, he seemed passionate about his job and was very pleasant in demeanor.
» Naomi T
I am a repeat customer of yours and want to tell you about the excellent service I received yesterday.
The appointment was scheduled for after 3PM. I received a call from John around 4PM to let me know that Alton would be there in 20 minutes or so.
Alton arrived, assessed the situation, parked in my neighbor’s dirt driveway so he wouldn’t be no the street, (two-lane) thereby not causing a safety problem. About halfway through the service, Alton said he had to go empty his tank, but would return to finish the job. As I was also having pump problems, he provided his insight and we dug up the second tank. It was empty, so no draining was needed. Alton finished the job somewhere around 8:30… All I know is that it was dark. I’m sure it was a long day for Alton, but he was friendly, professional, and I never felt like he was rushing to get out of there.
As the owner of a staffing company I appreciate knowing that my employees are meeting or exceeding the customers expectation. Alton exceeded mine for sure.
I will recommend you to others in need of your services and will continue to be a repeat customer of yours.
» George E.
Dear Donna and Metro Rooter staff,
I have used Metro Rooter for the past 4 years at my rental properties and at my office. The company is 100% professional. I can trust that the work they complete is done timely and at a fair price. In the past when I call their office I often get service in a matter of hours. I don’t think I have ever had to wait until the next business day. I tell my friends and family all the time to call Metro Rooter. Plumbing is one of those things that if you do not know the right people you may feel like you are not getting the best value. With metro Rooter you never have to worry.
» N. Dunlap