What To Consider When Calling An Emergency Plumber

They say that water is essential for life. The statement holds true, only if you do not have a broken pipes, faulty toilets or clogged drains in your home, because these circumstances leads to water accumulation, hefty water bills, mold, seeping walls, damage to your property and a wide range of other nuisances.

When to Call an Emergency Plumber?

Most homeowners have a habit of dialing up plumbers for the smallest of problems, which is good because it is a good maintenance measure and can help uncover larger problems. However, ideally, you should call emergency plumbers only if you’re facing one or more of the following problems:

Busted Pipes

Depending on the type and quality of piping used in your home, you could be looking at major damages in the event of a burst. Fixing a broken pipe requires industry specific knowledge and expertise. Instead of using adhesives and a DIY guide, it’s best to let the professionals deal with it, especially if it is in an attic, behind your drywall or underneath a slab.

Frozen Pipes

Since we live in Jacksonville this is not really a problem we deal with too often, however we have an occasional freeze that can cause damage to your pipes. In the event your pipes freeze that will lead to water blockages and dry faucets. Emergency plumbers know how to unfreeze pipes, restore the flow of water and properly insulate your pipes to prevent further freezing.

Clogged Drains

If your drain starts to back up, it restricts the flow of water and leads to an overflowing sink; it can become a major problem. While there are several guides and instructions on how to unclog drains on your own, it is best to call a licensed plumber. They have the proper tools and skills for such a job.

Overflowing Toilets

The operation of toilets has always been confusing to most homeowners. An overflowing toilet is not a pleasant sight either. The problem may be a simple blocked drain or even a major toilet or drainage pipe issue. If you are on a septic system you could be in need of a septic tank pump out. Regardless of the reason it is always best to have a Jacksonville plumber inspect and fix the problem.

Things to do before Calling in Help

Even if you have some knowledge of plumbing, you will still need professional help at one point or another. After all, not all jobs are easy and safe. Before calling an emergency plumber, here are a few things you need to do:

Plan Properly

Most plumbers charge a high fee for a single repair. However, if the plumbing system needs multiple repairs, your plumber may be willing to negotiate a lower price. Identify all items that need repair and prepare a checklist of things to be done before calling your plumber.

Consider the Importance

While leaky pipes and clogged drains require plumbing assistance, not all tasks need their help. For instance, if your toilet is running, it could be as simple as replacing the existing flapper. Ask yourself whether the task is important, do you have the expertise to do it, and does it require the service of a professional plumber?

Think of the Cleanup

Plumbing is extensive work and often leaves your home dirty. Before calling in a plumber, consider the consequences: can you identify the problem? Do you have the materials to fix the problem? Do you have the time and expertise to fix the problem? Can you potentially make the problem worse? Are you willing to clean up the mess?

What to Ask Your Emergency Plumber

When hiring an emergency plumber, you cannot leave anything up to chance. To get the most out of your plumbing experience and to ensure quality and reliability, here are a few questions you should ask your Jacksonville plumber before hiring them for the job:

  • Are you licensed and bonded?
  • What is the total cost?
  • Is the rate flat or on an hourly basis?
  • When would you like to be paid?
  • Who will carry out the work?
  • Who will clean up the mess?
  • What will happen if you break something? Who will pay for that?
  • Are you insured?

To learn more about our emergency plumbing services, call Metro-Rooter today at (904) 695-1911!

How To Qualify A Jacksonville Plumbing Contractor

As many of us have experienced, when plumbing problems occur not only are they frustrating but they can be extremely costly. As homeowners when we encounter an emergency plumbing situation our default response is to call a plumber in Jacksonville and find out if they can get to the emergency immediately- no other questions asked. It is important to address the problem quickly, but more importantly is to find a qualified plumbing contractor.

Below are several questions to ask your Plumbing Contractor prior to hiring them:

1. Are you licensed? This is extremely important because the license helps ensure they have the experience and expertise needed to fix your problem right the first time. You can look up a plumbers license information by visiting the Florida Department of Business & Professional Regulations.
2. Are you insured and do you carry worker’s comp? In addition to the plumber’s license they should also be insured in the event any damage occurs while they are working. Also worker’s comp insurance protects you and the plumber from any onsite injuries that may occur.
3. How many years have you been in business? This is important because if they have been in business for many years, that means they have the expertise and experience to fix your problem. It also means they implement good business practices, which is why they have been in business so long.
4. Are you bonded? If you have a plumbing job over $500 this will protect you in the event the terms of the contract are not met by the plumber. You will want to make sure the bond covers the entire job or the cost to redo the job.
5. Do you have references? If the company is reputable they will be able to provide you with many references of happy customers to verify or vouch for their expertise and quality workmanship.
6. Have you worked on this type of problem before? Don’t be shy to ask this question, because it will help you gauge their expertise and whether or not they have tackled a problem like this before.
7. What caused this problem? This can help you in getting a better understanding of something you may have done, or educate you symptoms to look for in the future.
8. Do you charge an hourly or fixed rate for your service call? This is where the pricing can differ significantly. A fixed rate plumber will give you a flat rate fee and they use their expertise to gauge the amount of time it will take to complete the job. An hourly rate plumber will charge you a rate per hour and at times could prolong a job to charge you more money.
9. Do you warranty or provide guarantees on your work? Most plumbers will provide a warranty or guarantee a job, however if they find another issue that they make the homeowner aware of, and the homeowner does not act on that issue that guarantee may no longer be valid. If they are making you aware of another issue, they typically know that it will fail soon.

Choose The right Plumber

Choosing the best Plumbing Contractor in Jacksonville FL for your specific needs can be as easy as asking the right questions. Also never make a decision on a plumber just because they have the lowest rate, often times they are probably not the right plumbing company for you. Some plumbers may offer low hourly rates, and in turn charge additional equipment fees, travel fees and prolong the job so they can charge you more, in turn being more expensive than other quotes. When evaluating quotes make sure you are comparing apples to apples. Just remember reputation, years in business and the proper licensing and coverage will always be the best option to protect your home, business and your wallet.

Common Plumber Misconceptions

All of us have had to hire a plumber, whether it was a plumbing emergency, faucet installation, toilet installation or pipe leak. Regardless of the reason there are a lot of misconceptions about plumbers. Below are some of the more common stereotypes that plague or industry.

Common Plumbing Misconceptions

1.Plumbers are messy. At Metro Rooter this is absolutely false. Our Jacksonville plumbers go to pain staking lengths to make sure that before, during and after a plumbing job we keep your property in better condition we found it in. We pride ourselves in keeping our work areas clean and make sure we cleanup after ourselves once we complete the job.

2. Plumbers do not conduct themselves professionally. When you think of a plumber you may think of someone who is rude, sloppy and possibly smelly. Metro Rooter technicians are extremely professional; they wear professional uniforms and are polite and clean. We hire only the best in the industry which is why we have such a stellar reputation.

3. Plumbers are expensive and charge ridiculous overtime fees. Metro Rooter never charges overtime fees. Whether it is an emergency or a standard service call, our rates are the same.

4. Plumbers are just making up rates on the spot. At Metro Rooter our Jacksonville plumbers have years of experience and know how to evaluate each job and create an accurate estimate. We will always let you know what the problem is, our solution and the cost prior to starting the repair.

5. Plumbers do the job and stick the customer with an outrageous bill. We never overcharge and always keep every customer up to speed with any additional problems we may find. There are never any surprises.

6. Plumbers add on additional hidden fees. Metro Rooter always offers upfront pricing to every customer. Our plumbers are experienced and honest and will never overcharge you for labor or materials.

7. Plumbers charge by the hour and take their time to charge more. Metro Rooter does not charge by the hour. We offer a flat rate price, so whether it takes 30 minutes or 3 hours to complete a job the rate will not change.

8. Plumbers use industry terminology to confuse and charge the customer more. We always try and explain everything is the simplest terms to alleviate confusion.

9. Plumbers think they know it all. Our plumbers know how important communication is to every customer. We will communicate our findings and provide you with the best options available. We respect your input and will listen to make sure we address your problems thoroughly and professionally.

10. Plumbers are often times rude. At Metro Rooter we only hire the most professional plumbers. We treat every client with respect.

Jacksonville Plumber – Why Metro Rooter is Different

At Metro Rooter we understand that many customers have dealt with other plumbing companies that have made a negative impression on them. At Metro Rooter our top priority is your satisfaction. We pride ourselves in hiring only the best technicians in the industry. We understand that being an exceptional plumbing company is more than fixing a broken pipe, repairing a water heater or replacing a faucet. It is about not only being an expert in fixing plumbing problems, it is also about being courteous and respectful to every customer we come in contact with. If you are in need of Jacksonville plumbing services contact us today (904) 695-1911.

When do I need an emergency plumber?

Last month, we discussed the importance of knowing when to call in a professional plumber. But…. do you know the best time to call an emergency plumber?

If you come home to find four inches of standing water in your home, chances are that you will have the urge to rush and call in an emergency plumber. However, not every instance of a plumbing issue is the time to call for emergency service. Emergency service is much more costly and if it is a more minor issue you may be able to wait and save yourself some money.
Ask yourself this…
Consider the following questions before deciding whether or not you need an emergency plumber. How much water is it? Is it gushing or is it just a drip? If the water is gushing from a source such as a busted waterline, then the first thing that you need to do is simply cut off your main water supply valve. This will stop the water from coming out and you can simply call and request that a plumber come and explore what caused the gush to begin with. If the issue is simply water dripping from a pipe or a ceiling, then an easy solution is to just place something to catch the water under the leak and you can wait until the next day for a plumber.The time for an emergency plumber is when you have a large amount water leaking and you are not able to cut off the water supply to the leak. The last thing you need or want is for your home to flood. If you are not able to shut off the water or if the valve itself is the cause of the leak, then it is definitely time to call a plumber for emergency service. If the plumbing issue is one that is causing sewage to back up into your home then you would also want to call in an emergency plumber due to sanitation issues.

When dealing with a plumbing issue, take the time to question whether it is in fact a real plumbing emergency. By waiting until the next day, you may save yourself up to 50% on your repair bill.

When to call a plumber

Let’s be honest, no one wants to call a plumber. Nowadays, the introduction of How-Tos on YouTube and throughout various online mediums makes us feel as though we’re certified plumbers ourselves. There’s no job we can’t handle if we have the right instructional video on our computer. However, if you attempt to fix a problem on your own, you may find that you are making the situation worse!

Not all plumbing projects are ideal for the do-it-yourselfer. Here are a few tips to help you understand when it’s best to call in a professional plumber:

When permits are required

Moving existing plumbing, bathroom remodeling, or adding a new gas line for your BBQ all require permits. It’s important to have a professional plumber there who knows the process and building codes to ensure the inspection goes through.

Water heater work

It’s not recommended to work on your own water heater. There are a lot of things that can go wrong, which can make the process dangerous. Trust repairs and service maintenance to a professional.

Shower valve replacement

Don’t let online blogs and tutorials fool you, replacing a shower valve is complex and time consuming for an experienced do-it-yourselfer. Trust an expert to help you choose the right valve and replace it without damaging the shower walls.

Basically, when a permit or extensive work is required it’s more cost effective and less frustrating to contact a professional plumber to handle the task. The plumbers at Metro-Rooter are certified, professional, timely, and affordable – why waste your weekend when you have us?

Do’s and Don’ts of Home Plumbing

Sometimes, internet searches and your wrench aren’t your friend. Although Google may make you feel as though you are a professional plumber at heart, it can often lead to expensive repairs when you have to call us in. We want to help. Here are some do’s and don’ts of home plumbing to help get you started on the right path to repair.

  • DO – Run water at full pressure when you use your disposer.
  • DO – Check caulk line on walls around tubs and showers regularly
  • DO – Open drain on water heater twice a year to remove sediment
  • DO – Spray oil or WD-40 on seldom used valves to prevent seizing
  • DO – Turn off hot water systems when leaving for vacation
  • DO – Pour two or three gallons of boiling water down shower or tub drains once a month
  • DO – Use a blower dryer to thaw frozen pipes
  • DO – Have a diagram of your sewer system handy in case of emergency
  • DO – Oil parts in toilet tanks that are above water level
  • DON’T – Put coffee grounds in your sink drains.
  • DON’T – Hang a knick-knack shelf over your toilet.
  • DON’T – Throw sanitary napkins in toilet.
  • DON’T – Use drain cleaners containing lye.
  • DON’T – Hang a shelf for heavy objects over a sink.
  • DON’T – Pour fats or cooking oils into your sink.
  • DON’T – Leave water turned on to hoses for washing machines, dishwashers, and garden hoses when not in use.
  • DON’T – Dig deep holes or trenches in your yard before locating water, gas, and sewer lines
  • DON’T – Plant trees or large shrubs over sewer lines

Most importantly, don’t attempt to handle large plumbing projects on your own. The better investment is to seek the professional care of a plumber rather than break something that would be costly to repair. Email us today to learn more Do’s and Don’ts that will help you as a homeowner!

Is Your Toilet Running?

We’ve all heard the bad joke, “Is your refrigerator running?” But what happens when it’s your toilet in question? If your toilet is running with no indication as to why then you could be wasting more money and water then you think. Just how much? A running toilet can waste two gallons of water per minute. A silent leak in a toilet can waste up to 7,000 gallons of water per month. It’s time to diagnose the cause of that running toilet before you throw any more money down that drain.

A running toilet could be caused by one or more of the following issues:

  • Sticky flush valve. Does the water continue to run after you flush and until you wiggle the flush handle up and down? The problem may be the link between the flush handle and tankball.
  • Sticky tankball or flapper valve. The tankball or flapper valve is sticky if isn’t falling into the drain properly.
  • Floatball problems. A misadjusted or damaged floatball could be the cause of water dribbling into the toilet tank, running out the overflow tube into the toilet bowl, and entering into the drain.
  • Ballcock problems. A ballcock that doesn’t close completely is an additional probable cause of a leaking toilet.

Diagnosing a running toilet can be tricky, especially if you have little experience in plumbing repair. To get the quickest results in treating your running toilet, contact the qualified plumbers at Metro-Rooter. We’ll provide an on-site estimate, discuss the options with you, then work to get the problem resolved as quickly as possible.

Home Remedies for a Clogged Sink

It’s inevitable that every homeowner will eventually have a dreaded bathroom or kitchen clogged sink. A clogged sink is the result of built-up scum in the pipeline that has occurred over time. When you pour sticky or oily substances in the sink, then the build-up can increase more quickly. Here are some at-home remedies to try that are considered safe and effective.

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Prep Your Plumbing for Winter

It’s that time of the year again – Jack Frost is moving into Jacksonville, Florida, but is your home ready? Prepare your plumbing for the cold weather before a frozen pipe or plumbing emergency ruins your holidays.

Winter weather requires a different kind of plumbing maintenance. It’s important to create a plumbing checklist to make sure nothing is missed.

To help you create the optimal plumbing checklist for your home, we’ve put together a few checkpoints of our own to assist you: Continue reading